RETURN, REFUND AND CANCELLATION POLICY

Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.

(A) RETURN POLICY:

1. Return Policy:

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, (e) doctor changes the prescription (f) death of a patient, please notify Reliance User Support immediately within 10 working days of receiving the products, to ensure prompt resolution. Please note that Reliance will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.

We also understand that various circumstances may compel you to return a product or products that are not defective ONLY if you notify us within 30 working days of receipt and Reliance reserves the right to accept or reject the product returned in such scenarios.

1. Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment and Ortho Support.

Also, Reliance reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”.

(B) REFUND POLICY:

1. Refund Policy:

At Reliance, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

1. Full Refund Possible If:
2. you received a defective item
3. the ordered item(s) is lost or damaged during transit.
4. you have received the product that has crossed the expiry date

iii. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.

1. In those cases, the amount shall be refunded back to the source account of the User. If the User chooses to get the amount into the Wallet, then at the time of deactivation of the User’s account, the amount that is unused in his/her wallet account will be transferred back to User’s bank account.
2. To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service

(C) CANCELLATION:

1. Product Cancellation:

User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.

1. Service Cancellation:

The Website shall only connect the User with the Doctor/registered medical practitioners of the service booked. Once the appointment has been made and a confirmation has been given to the User, the Company shall inform the Doctor/registered medical practitioners who shall render the consult at the agreed time, location and mode provided at the time of booking the service. We are in no way liable for any deficiency of services if any arises including but not limited to cancellation of order due to unavailability of the Doctor/registered medical practitioners.

Once an appointment has been made and it is confirmed at our end, no amount shall be refunded, in the event of a cancellation. However, in certain circumstances, the Company at its discretion shall permit a refund of the full or partial amount if the Doctor/registered medical practitioners becomes unavailable or if an alternative Doctor/registered medical practitioners is arranged to consult. The decision of the Company shall be final in such cases.